Refund policy

AT LILIANA LUNA, EVERY PIECE IS MADE WITH CARE AND INTENTION. BECAUSE OF THE NATURE OF OUR PRODUCTION AND THE UNIQUENESS OF OUR PRODUCTS, ALL SALES ARE FINAL.

1. NO RETURNS OR EXCHANGES

WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES UNDER ANY CIRCUMSTANCES, INCLUDING CHANGE OF MIND, SIZING ISSUES, OR DELAYED SHIPMENTS.

PLEASE REVIEW PRODUCT DETAILS AND SIZING INFORMATION CAREFULLY BEFORE PLACING YOUR ORDER. IF YOU HAVE QUESTIONS, FEEL FREE TO CONTACT US PRIOR TO PURCHASING.

2. DAMAGED OR DEFECTIVE ITEMS

IF YOUR ITEM ARRIVES DAMAGED OR HAS A MANUFACTURING DEFECT, PLEASE CONTACT US AT HELP@LILIANALUNA.COM WITHIN 48 HOURS OF DELIVERY. INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ISSUE.

WE WILL EVALUATE YOUR REQUEST AND, IF APPROVED, OFFER A REPLACEMENT OR STORE CREDIT DEPENDING ON ITEM AVAILABILITY.
CLAIMS SUBMITTED AFTER 48 HOURS MAY NOT BE ELIGIBLE FOR REVIEW.

3. SHIPPING ISSUES

LILIANA LUNA IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DELAYED PACKAGES ONCE THEY HAVE BEEN HANDED OVER TO THE SHIPPING CARRIER. PLEASE SEE OUR SHIPPING POLICY FOR MORE INFORMATION.