Shipping policy

WE OFFER WORLDWIDE EXPRESS SHIPPING WITH DHL.

SHIPPING TIMES
– ORDER PROCESSING MAY TAKE UP TO 2 WEEKS
– ONCE SHIPPED, DELIVERY TAKES:
 • MÉXICO: 1–2 BUSINESS DAYS
 • REST OF THE WORLD: 4–5 BUSINESS DAYS

SHIPPING COSTS
– FREE SHIPPING IN MEXICO 
– INTERNATIONAL SHIPPING IS CALCULATED AT CHECKOUT, BASED ON DESTINATION AND WEIGHT

TRACKING
ALL ORDERS INCLUDE A TRACKING NUMBER, SENT VIA EMAIL ONCE YOUR PACKAGE SHIPS.

SHIPPING ADDRESS
PLEASE ENSURE YOUR ADDRESS IS CORRECT. WE DO NOT ACCEPT ADDRESS CHANGES AFTER THE ORDER IS PLACED.

LOST, DAMAGED, OR UNDELIVERABLE PACKAGES
ONCE THE PACKAGE IS HANDED TO DHL, IT BECOMES THEIR RESPONSIBILITY.
IF YOUR ORDER IS LOST OR DAMAGED IN TRANSIT, PLEASE CONTACT US AT HELP@LILIANALUNA.COM WITHIN 3 DAYS OF DELIVERY (OR ESTIMATED DELIVERY). WE WILL HELP YOU FILE A CLAIM WITH DHL.
WE ARE NOT RESPONSIBLE FOR PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED, OR FOR DELIVERY DELAYS CAUSED BY CUSTOMS OR INCORRECT SHIPPING INFORMATION.