Terms of service

BY SHOPPING AT WWW.LILIANALUNA.COM, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS:

1. GENERAL

LILIANA LUNA IS A BRAND. ALL CONTENT ON THIS SITE—INCLUDING IMAGES, DESIGNS, PRODUCTS, TEXT, AND LOGOS—IS THE PROPERTY OF LILIANA LUNA AND PROTECTED BY COPYRIGHT LAWS. NO CONTENT MAY BE COPIED OR REPRODUCED WITHOUT WRITTEN PERMISSION.

2. ORDERS

ALL ORDERS ARE SUBJECT TO AVAILABILITY. WE RESERVE THE RIGHT TO REFUSE ANY ORDER DUE TO STOCK ISSUES, PRICING ERRORS, OR PROBLEMS WITH PAYMENT PROCESSING.

3. PRICING & PAYMENTS

ALL PRICES ARE LISTED IN MEXICAN PESOS (MXN) AND INCLUDE VAT. WE ACCEPT CREDIT/DEBIT CARDS AND OTHER PAYMENT PLATFORMS AVAILABLE AT CHECKOUT.
WE RESERVE THE RIGHT TO UPDATE PRICING AT ANY TIME WITHOUT PRIOR NOTICE.

4. SHIPPING

PLEASE REFER TO OUR SHIPPING POLICY FOR DETAILS ON DELIVERY TIMES, LOCATIONS, AND COSTS.

5. RETURNS & EXCHANGES

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS UNLESS AN ITEM IS RECEIVED WITH A MANUFACTURING DEFECT. IN SUCH CASES, YOU MUST NOTIFY US WITHIN 48 HOURS OF DELIVERY BY EMAILING HELP@LILIANALUNA.COM AND INCLUDING PHOTO EVIDENCE.

6. CUSTOMER RESPONSIBILITY

IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE ACCURATE CONTACT AND SHIPPING INFORMATION. LILIANA LUNA IS NOT RESPONSIBLE FOR DELAYS OR LOSSES DUE TO INCORRECT DATA.

7. INTELLECTUAL PROPERTY

YOUR USE OF THIS WEBSITE DOES NOT GRANT YOU ANY RIGHTS TO OUR INTELLECTUAL PROPERTY. UNAUTHORIZED USE MAY RESULT IN LEGAL ACTION.

8. SERVICE MODIFICATIONS

WE RESERVE THE RIGHT TO MODIFY, SUSPEND, OR DISCONTINUE ANY PART OF THE WEBSITE OR SERVICE WITHOUT PRIOR NOTICE.

9. GOVERNING LAW

THIS SITE OPERATES UNDER MEXICAN LAW. ANY DISPUTES WILL BE SETTLED IN THE COURTS OF MEXICO CITY.